Riccione, August 25, 2026 – “We have embraced him again.” The waiter caught in the storm for the offensive comment written on the order slip of a family of Brazilian origin on vacation in Riccione, has returned to work. Yesterday he resumed serving at the tables after three days of suspension. “Forgiveness” is the word used by Luciano Colono, owner of Victor Lab, the venue on the very central Viale Ceccarini where the incident happened, made public by the customer, Maria Clara. It is not a word like any other that Colono used. Compared to the sharper weapons of social media, the pillory and hatred, the owner comes out with ‘forgiveness’, speaking of “a lesson that from now on will help many young people not to make similar mistakes.”
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At Victor they turn the situation around, it’s really the case to say. The case had opened after the review of the young customer who had also posted the receipt of the order in which you could read the request for well-cooked eggs, without salad and especially the phrase ‘this one broke my a… burns the eggs and spits in them’.
That video with the poll about the waiter and the customer’s reaction
Instructions arrived in the kitchen and then reported on the order slip that came to the table. After the customers’ protests, the manager intervened apologizing for the incident, not charging the bill and offering other products, refused by the family.
The review had caused an uproar to which the same venue initially responded online apologizing again, while the next day it published on Instagram a video ironically reconstructing the story and throwing the final verdict to the social media crowd: forgive or fire? A provocation by the venue, which did not please Maria Clara: “I wasn’t looking for punishment – she said -, but for taking responsibility and apologies, without turning everything into a poll.”
From now on I think many workers and floor managers will be well aware that these things are no joke
The web community: a second chance for the waiter
Faced with the responsibility of deciding the young man’s future, who according to the venue’s management is seventeen years old, many had chosen forgiveness, asking the owner to give him a second chance. Others, stricter, had already written the sentence: “It’s a job that’s not for him.”
Words that Colono ignored. “We embraced him again – he says -. I believe it is the right thing to do: forgive and teach.”
Not only that. For the owner, the story sounds like a warning for new generations. “I believe this story has offered a lesson for all workers and venues.”
The phrases that employees can exchange in restaurants commenting on orders, in this case ended up on paper, without thinking that, with a handheld device or a connected smartphone, what is written can travel very far. “From now on I think many workers and floor managers will be well aware that these things are no joke, and it is even less thinkable to write them. In the future young people will no longer make these mistakes.”
